Microlistics utilises the skills of industry specialists to ensure that the optimum balance between systems technology and operations requirements is achieved.

Microlistics utilises a sound, detailed methodology for implementing ISIS and can provide a turnkey solution on time and within budget.

The common threads that run through all our projects are Planning, Development, Training, Implementation and Involvement at all levels, together with active, controlled Project Management.

Established milestones are reviewed regularly to ensure the project is on schedule and within budget.

In general a phased approach is used to implement the system as represented in the example project plan attached. Our approach consists of the following steps.

In phase 1 of the ISIS implementation the focus is on planning the specific activities required to achieve a successful implementation. This includes the completion of a Conference Room Pilot to establish the required operational flows that exist or are planned for the warehouse. In this session the ISIS system is mapped to the work flows and any gaps identified and documented in an Operational Specification. Either operational workarounds or modifications to the software may address gaps.

The key deliverables of Phase 1 are an agreed, detailed project schedule which identifies key milestones with specific completion dates identifying specific resources assigned to each task and "signed off" Operational Requirement Specification. Relevant Steering Committees and management structures are also agreed in this phase.

Phase 2 of the ISIS implementation is the development of any agreed modifications to the software and hardware systems which have been identified in Phase 1. Phase 2 also includes the training of client staff and any other indirect activities which support the Warehouse Management System. The key deliverables of Phase 2 are the acquisition of the required hardware and the completion of any agreed software customisation.

Phase 3 is the implementation of the hardware and software that comprises the warehouse management system. The key deliverables of Phase 3 are the installation of RF and computer hardware and software on the client site, acceptance testing by client project team including both the warehouse application and any interfaces, final training and the "Go Live" of the new system.

Phase 4 of the project is the audit and review of the implementation as well as whether the goals and objectives of the project have been met. Key deliverables of Phase 4 is firstly an assessment as to whether users are properly trained on the system, secondly whether the system is being used as it was intended, and lastly whether the expected business benefits of the system have been achieved.

The following organisation chart depicts the members of the Project Steering Committee and key members of the Project Team.

Other resources from each organisation (and other third party vendors & service providers) will be involved as required. This will be finalised as part of the detailed implementation planning process, following completion of the specification/contract negotiation process.

The following sections describe roles and responsibilities in the team organisation:

Steering Committee (to meet approximately monthly):

• Review and approve the plan and subsequent changes to dates/resources.
• Review and approve project scope.
• Approve & provide project resources (people, capital expenditure, other costs).
• Resolve issues (as referred by Project Team).
• Oversee the risk management process.
• Review and quality assure project.
• Track project status.
• Identify and resolve issues.
• Ensure open communications between all parties as required to ensure successful completion of the project.
• Identify project resources, requirements & risks.
• Monitor the progress and quality of the project deliverables (e.g. specifications, plans, software, etc).

Project Team Members - Client:

Project Team Members - Microlistics

Microlistics will be responsible for delivering the ISIS application software, interfaces and RF hardware.

Planning assumptions in the following areas will be presented once the detailed implementation planning for the project is complete.

In summary, we measure our performance against the successful completion and timely delivery of all the agreed outcomes. Our performance is tied directly to your performance.

Our goal is to provide the solutions, the emphasis on working with, transferring skills to and developing your most valuable resource: your people. Achieving such sustained change of growth through the application of a warehouse management system, and the behavioural changes to support it. Our desire is to ultimately foster a long-term client relationship.