Microlistics' Support Team has continued to grow both in personnel and service offerings. This dedicated team provide clients with 24 hour a day support, seven days a week.

Complementing our normal application support, the Support Team is now providing both file server and database administration to many of our clients, and offers this to any clients wishing to implement a turnkey solution from a single service provider.

The Microlistics Support Team also uses leading edge Incident Management Reporting Software to manage their Call Centre function. This software, developed in the USA by Kemma Software Development, tracks, escalates and notifies clients of issues and issues resolution either via fax or email. The software also has facilities that enable the Call Centre Manager to conduct trend analysis.

To ensure the Support Team provides the highest level of service, Microlistics also has a policy of sending support personnel out on site to get an appreciation of the client's operating environment. This has been a great success in ensuring the assistance support personnel provide is realistic and within the operating guidelines of the client. Whilst on-site, the support personnel also gain implementation experience to further enhance their knowledge base, as well as establishing a better working relationship with our key users.